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30 Do’s And 20 Don’ts In Starting A Small Business

Small scale businesses are easier to set up compared to the middle or large scale businesses that require more time, feasibility reports, ad...

Wednesday, March 30, 2016

Wednesday, March 23, 2016

25 Ideas For Entrepreneurs Looking For Business Growth

As a business owner and entrepreneur you should always be looking for ways to grow your business.

Why? Without growth your business is at risk of being over taken by your competitors, your staff will start to run out of challenges to keep them motivated, your profits will decline as costs increase, your business will not grow in value and most importantly, you will not be achieving your business potential.

As a professional business coach I follow a 5 step system for achieving growth in the businesses of my clients: Increase the number of customers that come into your business. Increase the number of times each customer buys from you. Increase the amount each customer spends each time they buy from you. Increase the profit margins on the products and services your customers buy from you. Build a high performance business model by increasing the effectiveness of every business process to reduce waste and reduce the need for you to be there 24/7.

I have found time and again that if you are able to make small improvements in each of these 5 profit drivers in your business, you will drive massive growth in your bottom line profit and in your business value.

For more business improvement ideas join our free business coaching club at http://yourbusinesscoachingclub.com

Saturday, March 19, 2016

Small Business Growth Strategies

If you aren't growing, you are falling behind. There are many different tactics to help your business grow. This might be through organic growth or inorganic growth. This could be through existing customers or new customers.

In this video, we go through 12 different small business growth strategies. Examples of companies that leveraged each of these strategies and how they did it.

By the end of the video, you should be able to have a few different plans of how you could take your business to the next level.

Plus through the examples of business that have used one of these growth strategies, there are key takeaways that your business should be aware of.

If you need more help with any of these growth strategies, www.smallbusinesssolver.com offers small business training modules to get your business going in the right direction. Plus we partner with small business coaches that will help your business even more.

Wednesday, March 16, 2016

Saturday, March 12, 2016

Customer Service Can Make Or Break Your Business...CHOOSE

Here's a few videos illustrating both the good and bad of customer service in a hotel/hospitality setting. Where possible a little humor is involved to help make a point. For those small business owners involved with small hotels, Bed and Breakfast establishments, resort/vacation related businesses, etc. ... take notes.

The 1st video shares the 25 greatest unprofessional front desk sins committed by a hotel Front Desk Associate (as compiled from a survey of front office managers). A scenario out of the award winning Front Desk First Impressions video.

In this video the International Hotel School's Durban campus presents -- Front Desk Skills: Checking in a hotel guest -- the good and the bad.

In this video a new employee at a hotel must deal with a horrible VIP client. Through one night she stands up to his abuse, revealing that at his core he's just a lonely bitter man. The client starts to respect and maybe even come to like the front desk clerk, even though he'd never show it.

The purpose of this video is to demonstrate how a front desk agent should be flexible and willing to emphasize with the guest. In this video we demonstrate great front desk customer service with different business, tourist and frequent guests.

This next video speaks for itself....from the popular Seinfeld TV show.

In this video the outrageously funny "Difficult Guest" sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance

This video shows our take on a bad service experience being turned around into a good one. It takes some personal experiences to show off what you should or should not do when working in a restaurant.

The Perfect Server offers a comprehensive look at what it takes to provide top-notch service in a restaurant environment. Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.

Finally, this last video explains what you need to understand to have a great customer service reputation with your clientele....no matter what business you're in. Remember that customer service is more than waiting on customers. It includes trying to exceed customer expectations. Customer service is the service provided to customers before, during AND after purchasing and using goods and services. Good customer service provides an avenue for follow up. In a nutshell customer service is the practice of providing customers with a positive, helpful experience from initial contact through their entire experience....and makes them want to come back to you.

Wednesday, March 9, 2016

Stupid Things Customers Say

A little look at the everyday chatter we hear every day from the people we serve.

Saturday, March 5, 2016

Customer Service Is An Inside Job

Business speaker Michael Kerr on how great workplaces are built with a service-first mindset that appreciates your most important customers are your own employees, colleagues and team mates. To build a great workplace you need to provide great customer service to everyone on the inside, not just to your external customers. Michael Kerr is the author of The Humor Advantage - Why Some Businesses Are Laughing All the Way to the Bank! www.HumoratWork.com

Wednesday, March 2, 2016

Funny Business Speaker, Humor At Work

Michael Kerr is a funny motivational business speaker who travels the world researching, writing and speaking about inspiring workplace cultures and how leaders and organizations can leverage humor at work for outrageous results. Michael specializes in delivering relevant business and workplace ideas in a hilariously funny way. His latest book is "The Humor Advantage: Why Some Businesses are Laughing All the Way to the Bank." To book Michael or for resources to help your organization succeed drop by the humor advantage www.HumoratWork.com