A successful organization depends on Information Technology (IT) at every phase of its operation, from basic bookkeeping to customer relations. Whether you are running a small business, a large corporation, or something in between, the quality of your IT support is critical to your performance. It is important to make the right decision when choosing an IT support service.
Here are three things to look for in an IT support service:
The number one criterion for deciding upon which company to enlist to help with your technology is competence. How good is the technical team in diagnosing problems as they arise? Does the service work proactively to foresee and prevent IT problems before they arise? What is their track record in assisting small to medium size businesses in keeping their computers, networks, and other critical technology running smoothly?
The best way to assess the competence of an IT support company is through the appraisals of their clients. Positive feedback from current and previous clients is good sign they are filling technical support needs of those organizations. A competent IT support service will be able to supply client testimonials in person or on their website.
Here are some of the services a diligent IT support service will offer:
- Quick response times - When your technology is in need of repair, long delays can cripple your business. The best IT support service companies will respond immediately to your critical IT needs.
- 24/7 network security monitoring - Hackers and other intruders don't operate only during business hour. Good network security is a round-the-clock necessity.
- Asset and inventory tracking - There are so many facets to keep track of in a business that efficient digital management is a requirement for any organization.
- Network performance reports - The continuing assessment of your network performance can only be gauged with accurate reports.
Every organization is unique, bringing with it its own problems, challenges, and needs, and an IT support service needs to be flexible in the way it serves each business. Pricing should be tailored based upon your particular business type, the size of your business, the nature of your hardware and software, and your budget. A flexible IT support service will offer a variety of support options, including straight hourly service, prepaid, discounted blocks of service hours, and different levels of monthly service packages. Support methods need to be flexible, also. Phone, remote, and on-site support should be available as needed. Finding an IT support service that is competent, diligent, and flexible can make the difference for a business, keeping it running smoothly and serving its customers efficiently.
If you are the owner or manager of a small to medium size business, finding the right IT support company is a smart business strategy. For those looking for IT support, InHouse Techies offers several customizable levels of support, depending on the needs of your business.
President, InHouse Techies Inc.